Frequently Asked Questions

General

Where are you located?

You can find us on the Little Massingham Manor Estate. Drive through the black gates and up the driveway. We are the building to the left of the house. See our site map below as a guide.

Is there anywhere to park?

Yes, parking is located in front of the fitness centre and on the grass verge opposite. Vehicles are parked onsite at the owner’s own risk and clients must obey site speed limits and any other signed instructions.

Where are the treatment rooms located?

After you park, follow the signs to the Orchard rooms by walking through the black gate and turning left.

What are you opening hours?

Our opening hours are flexible so it’s best to ask a team member to check.

What are the minimum age requirements to attend?

You need to be 16 years old to attend our facility with the consent of an adult if you are under 18.

Booking Services

Do you need an appointment or to book to attend?

Yes. Booking a class or appointment is essential to guarantee your space/session.

Once I have my credits, how to do I book onto a class?

Login to your PT Hub account and go to calendar. Click the icon in the bottom left corner and select ‘Elements Instructor’. Click the class/classes you would like to book and scroll down to ‘book event’.

How does your credit system work?

Once subscribing to a class package, you will be allocated the relevant number of credits. You will have 4 weeks to use these credits as they will not roll over. You can use these on any classes over the 4 weeks.

How do I book a treatment/PT session/treatment?

You can book these services by clicking this link.

Book Here

 

How do I purchase a class credit or package?

You can purchase these by clicking this link.

Purchase here

 

Cancellations and refunds

Are there any joining or cancellation fees?

No. We just ask for 1 months’ notice if you would like to cancel your subscription.

How do I cancel a booked class?

Go to your calendar and click the class you would like to cancel then click cancel event.

Will I lose my credit if I cancel a class last minute?

There’s no guarantee your credit will be reallocated if you cancel a class without 24 hours’ notice.

What do I do if I need to cancel a treatment or PT session?

Please contact us as soon as possible or use the link in the confirmation email. We ask for at least 24 hours’ notice when cancelling an appointment/session or you will lose the appointment/session.

Will there be times when classes/sessions are cancelled?

Yes, due to other events or illnesses, classes or sessions may be cancelled. You will not be charged, and we will aim to give you as much notice as possible.